Refund Policy

Last Updated: February 26, 2026

This Refund Policy outlines the conditions under which Melrani may issue refunds for purchases made through our platform. By purchasing any service or product from us, you agree to the terms set forth in this policy.

General Refund Principles

We are committed to providing high-quality educational services and ensuring customer satisfaction. Refund eligibility depends on the specific circumstances of your purchase and the type of service or product involved.

Eligibility for Refunds

Workshop and Course Enrollments

Refunds for workshop or course enrollments may be requested under the following conditions:

• Full refund available if cancellation occurs more than 14 days before the scheduled start date
• Partial refund of 50% available if cancellation occurs between 7 and 14 days before the scheduled start date
• No refund available if cancellation occurs less than 7 days before the scheduled start date
• No refund available once you have accessed course materials or attended any session

Digital Products and Materials

Due to the nature of digital products, refunds for downloadable materials, recorded content, or digital resources are generally not available once access has been granted. Exceptions may be made in cases of technical failure or if the product was materially misrepresented.

Subscription Services

For subscription-based services:

• Monthly subscriptions may be cancelled at any time, with access continuing until the end of the current billing period
• No partial refunds are provided for unused portions of a subscription period
• Annual subscriptions may be eligible for prorated refunds if cancellation occurs within 30 days of initial purchase and minimal platform usage has occurred

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Administrative fees and processing charges
• One-on-one coaching sessions that were attended
• Custom workshop arrangements after delivery has commenced
• Services rendered in full
• Third-party fees or charges

Technical Issues and Service Failures

If you experience technical difficulties that prevent you from accessing purchased content or services, please contact our support team immediately. We will work to resolve technical issues promptly. If we are unable to provide access to the purchased service within a reasonable timeframe, a full or partial refund may be issued at our discretion.

Refund Request Process

To request a refund, you must:

1. Submit a written refund request to [email protected]
2. Include your purchase confirmation number and account details
3. Provide a detailed explanation of the reason for your refund request
4. Submit your request within the applicable timeframe specified in this policy

All refund requests will be reviewed within 5 business days of receipt. You will receive an email notification regarding the status of your request.

Processing Time

Approved refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used for the purchase. Please note that depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account.

Disputed Charges

If you dispute a charge with your payment provider before contacting us directly, your account may be suspended pending resolution of the dispute. We encourage you to contact our support team first to resolve any billing concerns.

Modifications to Services

We reserve the right to modify, reschedule, or cancel workshops and courses due to unforeseen circumstances. In such cases:

• You will be notified as soon as possible
• You may choose to transfer your enrollment to an alternative date or receive a full refund
• We are not responsible for any incidental expenses you may have incurred

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. Requests for refunds outside the standard policy parameters will be considered on a case-by-case basis. Factors that may be considered include:

• Medical emergencies with supporting documentation
• Bereavement situations
• Unavoidable travel restrictions
• Other extraordinary circumstances beyond your control

Such requests must be submitted in writing with appropriate supporting documentation.

Group Enrollments and Corporate Purchases

Refund terms for group enrollments or corporate purchases may differ from individual purchases and will be outlined in the specific agreement or invoice provided at the time of purchase.

Currency and Exchange Rates

All refunds are processed in the currency of the original transaction. We are not responsible for any losses incurred due to currency exchange rate fluctuations between the time of purchase and the time of refund.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. The date of the most recent revision will be indicated at the top of this page.

Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: [email protected]
Phone: +27614374323
Address: Graaff Reinet Rd, Uitenhage, Gqeberha, 6230, South Africa

We are committed to handling all refund requests fairly and promptly while maintaining the sustainability of our educational services.